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Terms and Conditions

Terms and Conditions

MTa Learning Ltd Terms and Conditions v5.0, last revised 29th January 2018

Purchases

MTa Learning Ltd designs and creates learning tools and programmes and distributes them throughout the world.

Shipping costs are estimated based on the billing and shipping address supplied.

Payment Options

Prices on our website can be displayed in £ (GBP) or $ (USD), our online purchasing option will debit your card in either GBP or USD. If your card is in a different currency you may be charged extra fees levied by your payment partner for currency exchange; MTa are not liable for these charges.

We use SAGE pay, which can accept the following payment methods securely online:

American Express, Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard

You can also request to pay by invoice and then clear the payment by BACS and pay in USD, EURO or GBP or by card over the telephone.

Value Added Tax (VAT) – for orders within the EU

VAT stands for Value Added Tax, which is currently charged at 20% on goods sold by MTa Learning Ltd within the European Union (EU), including the UK. In accordance with the laws governing members of the European Union, MTa Learning Ltd is obliged to charge VAT on all orders delivered to destinations in member countries of the EU, unless a valid EU VAT number is supplied by the customer.

If you are based in the EU and wish to avoid being charged Value Added Tax at the UK rate of 20% you must supply a valid EU VAT number, as part of your registration / contact / shipping details, and the shipping destination must be within the EU.

Orders placed within the UK for delivery within the UK will have VAT added.

If your billing and delivery addresses are both outside the EU No VAT is applicable to your purchase.

When you have completed your order information (including your billing and delivery addresses) you will be able to see your final price with relevant VAT status before you confirm your order.

Dispatch

All our shipments go DAP (Delivery at Place) unless otherwise agreed. This means your delivery charge covers door to door carriage but excludes local taxes and duties.

Customers outside of the EU

When ordering learning tools from MTa Learning Ltd for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any such additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from MTa Learning Ltd, you are the official importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Generally, customs forms for international packages will list the value of the contents of your order by product type. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Also, we may provide certain order, delivery and product information to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Returns and quality guarantee

All components within our kits are guaranteed for seven years from date of purchase; if they break within this time frame we will replace them for you free of charge. Additionally, should you lose any items from your MTa kit, we supply replacement parts at reasonable cost, please contact us for more detail.

In the unlikely event that you are not completely satisfied with your purchase from MTa Learning, we will accept your returns if received within 28 days of our dispatch, and refund the full invoice amount to you, excluding any shipping costs.  Please contact us to let us know that the goods are being returned, and your refund will be processed within 7 days of receipt.

Copyright

The copyright in all resources supplied by MTa Learning Ltd belongs to MTa Learning Ltd.

Copying Programmes & Materials

You may make copies of all the consumable elements of the facilitator manuals, and all consumables can be downloaded from the MTa website and edited in Microsoft Word. Non-consumable items such as facilitator notes and participant briefs may not be copied. If you require more than one copy of the same manual, please contact us for a multiple purchase quotation. You may translate one copy into your local language if you wish.

Guidelines for Independent Consultants

If you are an independent consultant, you may use MTa Learning Ltd resources in your client organisation so long as the material remains under your control.

Loan of Materials

MTa resources (manuals and/or physical kit components) may not be loaned to other organisations. Only the organisation which has purchased or hired the programme has the right to use it.

Please respect our copyright. We spend a lot of time and money developing resources to help people learn and our ability to do so would be seriously hampered if we lost revenue due to unlawful copying. We do occasionally uncover cases of illegal copying and we always take action.

Data protection and privacy

Your privacy is important to us. Please see our latest Privacy Policy, available on our website, for full details of how we use data we hold.

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