Improving the practical behaviours and attitudes which enable excellent customer service

Good customer service involves solving problems, offering solutions, being polite and providing a pleasant experience. Therefore providing good customer service requires people to be empathetic, sincere and understanding.

MTa’s customer service activities & games promote participants to ‘feel’ and ‘see’ the impact of their behaviour, both positive and negative, on colleagues and customers leading them to improve their customer service skills. Each activity involves an engaging task and a thought-provoking review process.