Customer service is about much more than just the interactions an organisation has with its customers; it’s more an ethos that puts the customer first in anything the organisation and its people do. But to do that effectively, everyone...
Getting a team of different individuals to work together seamlessly and harmoniously towards a shared goal is one of the most important challenges any organisation faces. Misunderstandings and tensions around conflicting perceptions can lead to paralysis at best, and...
How we engage together at work makes a huge difference to productivity and morale. Teams that work well together are better able to achieve shared goals, support each other, and draw on each other’s diverse strengths to seize opportunities...
Coaching is now seen as one of the most effective learning and development interventions to drive optimal performance and improvement at work. But coaching is both a science and an art. Various coaching models exist to help with the...
Lockdown has posed many challenges, but one of the things we’ve enjoyed most is chatting to facilitators and teachers from all over the world and sharing ideas about how to adapt experiential learning activities for the new normal....
Lockdown has posed many challenges, but one of the things we’ve enjoyed most is chatting to facilitators and teachers from all over the world and sharing ideas about how to adapt experiential learning activities for the new normal....
“Uncertainty is an uncomfortable position. But certainty is an absurd one.” – Voltaire We are living in uncertain times. Amid the global pandemic, threat of economic recession, brexit and escalating tensions between global powers, it can feel the future...
A socially or physically distanced workplace need not be a barrier to experiential learning. In fact, physical distancing is something as facilitators we’ll need to embrace and incorporate into our workshops. As workplaces start cranking up, it’s vital for...
Fun team building activities bring the team together. The way your team works together can make a huge difference to your overall success. But few people get to choose their colleagues in the way they would choose their friends....
Lego Serious Play can be a great part of a trainer’s toolkit when it comes to helping participants understand complex issues. Like our own MTa experiential learning kits, it’s very hands-on, but while MTa focuses on behaviours, LSP is...
Incorporating a new method of experiential learning into any organisation can be challenging. Whether it’s a client’s or your own. It’s made harder when dealing with a diverse group of stakeholders, from end users to funding committees, from managers...
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